(1) Vendor needs to provide sustainable energy utility billing and customer relation management (CRM) software.– System must be able to input meter data and accurately calculate, generate, and distribute service bills.– Provide user–friendly tools for internal staff and an intuitive, accessible interface and experience for end–use customers. – Support multi–service, multi–rate billing, including electric, geothermal, and the ability to add additional utilities.– Software must be able to accommodate more complicated rate structures as the program grows. – Ability to configure and manually add miscellaneous fees in addition to rate–based fees.– Ability to view and reprint past bills. – Customer–facing features must include a desktop– and mobile–friendly web portal.– Dashboard view of current and historical usage and bill.– User–friendly online bill presentment and payment.– Ability to track a customer connection date separately from meter and service connection dates. – Ability to add and customize user defined fields that can be utilized as needed. – Customer notifications (email, SMS, letters) must be configurable and event driven (e.g., due soon, past due, high usage, move–in/out) as well as manually triggerable.– System must provide an API or direct database access to enable integration with the city’s business intelligence and reporting platforms. – System must integrate with all industry–standard utility meter reading solutions for automated data import. (2) All questions had been submitted no later than December 9, 2025.