The City of New York is seeking a qualified vendor to provide comprehensive subway outreach services targeting individuals experiencing unsheltered homelessness in public transit spaces. The purpose of this initiative is to deliver a full continuum of support, including street outreach, case management, and assistance with housing placement, tailored to help individuals secure stable, long-term housing. The program specifically addresses the complex needs of people who may struggle with serious mental illness and substance use disorders and includes offering services in both subway stations and on the streets.

Outreach teams will act as referral sources to Safe Havens and Stabilization Beds—low-barrier placements designed to engage and support individuals not yet ready for traditional shelters, ultimately facilitating a pathway to permanent housing. Vendors are expected to develop and implement strategies for engaging with clients at terminal subway stations, collaborating closely with law enforcement and relevant partners. Responsibilities include canvassing assigned areas, identifying and supporting individuals experiencing homelessness, collecting demographic data, offering resources, and ensuring accurate case management and reporting.

For each client assigned to case management, the vendor will create an individualized, comprehensive support plan that includes evidence-based therapeutic supports and outlines all necessary steps to achieve permanent or transitional housing placements within 90 days. The awarded contract will have a three-year term.