(1) Vendor needs to provide substitute caller automation software– The Agency seeks a substitute caller automation software solution to streamline the process of assigning substitute or temporary personnel.– Deliver a secure, reliable, and user–friendly platform to automate substitute outreach and placement.– Automated Outreach: Use predefined rules to contact qualified substitutes via phone, text, email, or app notifications in real time.– Dynamic Matching: Match substitutes assignments using criteria such as certification, availability, and location.– Dashboard Interface: Provide an intuitive interface for managing substitute pools, tracking assignment statuses, and setting communication preferences.– Mobile Access: Support mobile functionality for administrators and substitute personnel.– Analytics & Reporting: Offer real–time insights into substitute activity, fill rates, and system usage.– Security Compliance: Ensure the system meets federal information security standards and passes the DoDEA IT Cyber Cloud Questionnaire.– Multi–Channel Communication: Enable outreach through multiple channels (voice, SMS, email).– High Availability: Maintain minimal downtime with reliable performance and timely technical support.– Training & Support: Provide comprehensive training materials and conduct user training sessions.Long–Term Support: Offer technical support and software updates– Training shall be provided twice a year for additional support requirements that arise outside of normal help desk tickets.– The training will be biannually focused on any rostering support and or semi–annual training. User level support should have a helpdesk to support regular tickets– Long–Term Support: Offer technical support and software updates– Training shall be provided twice a year for additional support requirements that arise outside of normal help desk tickets.– The training will be biannually focused on any rostering support and or semi–annual training. User level support should h