The state of South Carolina seeks proposals from qualified vendors for a comprehensive, cloud-based Student Success and Retention Platform. The goal is to enhance student retention and success through a robust suite of tools, including early intervention capabilities, predictive analytics, case management, automated communication workflows, appointment scheduling, enrollment management support, and detailed reporting. This initiative underscores the state's commitment to fostering student achievement via accessible and innovative support systems.

Key platform requirements include multi-department student interaction tracking, the ability to share case notes, and a faculty/staff early alert system with routing based on defined alert categories. The solution should provide robust case management features for intervention tracking and workflow management. It should support automated journeys for at-risk students that blend both human and automated actions. Additionally, the agency requires an AI-powered chatbot capable of escalation and case tracking, communication tools such as two-way texting, templated emails, and reminders, as well as survey instruments for student feedback and engagement monitoring. Automated workflows for enrollment management and alumni outreach are also essential components. The contract term for this project is one year.