(1) Vendor needs to provide student success and retention platform– Agency seeks proposals from qualified vendors to provide a comprehensive, cloud–based Student Success and Retention Software platform. The platform must support early intervention, predictive analytics, case management, automated communication workflows, appointment scheduling, enrollment management support, and robust reporting—all with the goal of improving student retention and success outcomes while enhancing institutional outreach capabilities. The Agency is committed to fostering student achievement through innovative and accessible support systems. Requirements: Multi–department student interaction tracking and shared case notes. Faculty/staff early alert system with routing based on alert category. Case management features that support intervention tracking and workflows. Automated journeys for at–risk students, combining human and automated actions. AI–powered chatbot trained on agency knowledge base with escalation and tracking. Communication tools including two–way texting, templated emails, and reminders. Survey tools for collecting student feedback and tracking engagement. Automated communication and task workflows for enrollment management, alumni outreach, and other lifecycle communication needs. (2) All the questions must be submitted no later than November 13, 2025. (3) The contract period will be for one year. (4) Pre–bid meeting will be held on November 12, 2025.