A Washington agency is seeking a qualified vendor to provide strategic recommendations, business analysis, and organizational change management support during a period of prolonged construction and event impacts. The selected vendor will deliver on-call services to enhance the agency’s workstreams, coordination, and communication, with a focus on maintaining access, mobility, and effective stakeholder engagement related to transportation impacts.

The scope of work includes conducting organizational assessments through interviews, document review, workshops, surveys, site visits, and workflow analysis. The vendor will be expected to recommend improvements to agency structure, processes, programs, tools, and technology, as well as summarize findings and develop actionable roadmaps and implementation plans. These strategies must consider organizational change management, including staffing and resource implications.

Additional tasks may involve supporting business analysis and process improvements across various divisions, strategic planning for organizational change, and the development of facilitation tools and training resources to aid successful implementation of recommended changes. The vendor should bring robust insights from the transportation sector and experience working with large public transportation agencies.