A vendor is sought to provide a comprehensive 12-month software license and warranty support package for the Oxford Nanopore PromethION 24 A Series (item number: SLW12M–P24A). The selected provider will supply ongoing software and firmware updates, ensuring the PromethION system remains current and fully functional throughout the support period.

The scope of work includes granting users access to online resources such as documentation, FAQs, and other information critical to the use and maintenance of the PromethION platform. This system supports real-time and direct molecular analysis, as well as the generation of ultra-long reads essential for applications like producing gapless human genome assemblies. Vendors must demonstrate the capability to support high-throughput genomic technologies and their associated support requirements.