Vendor needs to provide software evolution services for Philips equipment. – Provide Software Evolution Services including all software repairs and loaner devices on Philips Central Monitoring, Telemetry, and Patient Monitoring equipment. – Contractor–employed individual: Shall report the following to the Facility: • Measurements of completion of required Software Evolution Services. • Ongoing Contract support for the duration of the Contract. – Contractor–provided 24–hour, 7–day Customer Support Center: • Contractor shall provide access to technical, clinical remote, and telephone support 24 hours/7 days per week. • Contractor shall provide direct connection to an SME (subject matter expert) 8am to 8pm/7 days per week.