SMS and Voice Multi-Factor Authentication Services
Overview
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SUMMARY
DESCRIPTION
The agency is seeking a vendor to provide fully managed outbound SMS and automated voice call delivery services to support multi-factor authentication for agency systems and other agency-authorized notifications to end users. The messaging service must operate in accordance with the contract specifications, service levels, and applicable statutory requirements.
Usage is estimated at approximately 2.5 million SMS messages and 60,000 voice minutes per month. The selected vendor will provide the messaging infrastructure, service management, and delivery capabilities required for authentication workflows and approved outbound communications.
The vendor must also provide a fully documented and supported API that enables agency applications to send SMS and voice messages. The contract includes furnishing technical documentation, training, and assistance necessary for agency staff to use and maintain the integration. A non-mandatory pre-bid meeting is scheduled for September 1, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 22, 2026.
- Who is a good fit for this opportunity?
- Managed communications service provider specializing in SMS and automated voice delivery
- Proven experience supporting multi-factor authentication and transactional messaging at high volumes
- Strong API integration, documentation, training, and technical support capabilities
- Demonstrated ability to meet contractual service levels and applicable statutory requirements
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.