The government authority in Pikesville, Maryland is seeking a vendor to provide comprehensive Skyline Logistics Support Services. This includes an annual managed service for software procurement under the MView Claris Management Service. The selected provider will also manage equipment procurement, tracking, receiving, inventory control, warehousing (storage), disbursements, delivery, and transfers as part of the MView Logistics Management Service.

Additionally, the scope encompasses an annual Network Operations Center (NOC) Service, offering round-the-clock support with a dedicated Help Desk phone number for MView and MView partners. NOC staff will be available 24x7 to respond to calls and provide service ticketing, ensuring all caller requests and incident information are documented and addressed promptly.

Vendors should demonstrate capacity in managed logistics, software and equipment procurement, and experience in operating a 24x7 call center for technical support and incident management.