Shared Ride and On-Demand Service Software
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Start-up period: October 1st, 2026 to December 31st, 2026.
Service commencement: January 2nd, 2027.
Contract term: January 2nd, 2027 to December 31st, 2029.
Option years: January 2nd, 2030 to December 31st, 2030 and January 2nd, 2031 to December 31st, 2031.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Dallas Area Rapid Transit
DESCRIPTION
The issuing agency is seeking a vendor to provide shared ride and on-demand service software through a turnkey Software as a Service (SaaS) solution. The platform will be used to manage the operations of the agency’s shared ride and on-demand transportation service, with support for both dedicated and non-dedicated fleets, reservation services, and management of subcontractors.
The requested solution must integrate with the agency to support trip booking and capture operational and performance data. Required data elements include latitude and longitude coordinates, fare information, pickup and arrival times, ridership statistics, pooling data, cancellations, trip duration, travel distance, wait time, trip purpose, rider satisfaction, surge pricing, and incident reports. The service model must also include a dedicated fleet for wheelchair-accessible trips and a non-dedicated transportation network company option to help meet demand based on ridership trends.
Technical requirements include an open API architecture, deep API-based integration with transportation network companies for estimates and bookings, and OAuth 2.0 authentication to secure API interactions. The platform must also support contextual trip plan results through APIs, client-side API user account context including opt-in status for service pools, and shapefile presentation. Questions are due by July 21, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 31, 2026. Questions must be submitted by July 26, 2026.
- Who issued this RFP?
- It was issued by Dallas Area Rapid Transit. The work is located in Texas, United States; Dallas, Texas, United States.
- Who is a good fit for this opportunity?
- SaaS providers specializing in paratransit, microtransit, or on-demand transit platforms
- Firms with proven experience integrating booking systems with transportation network companies through APIs
- Companies capable of supporting dedicated and non-dedicated fleet operations
- Vendors with expertise in mobility data collection, trip analytics, and operational reporting
- Providers with strong API security capabilities, including OAuth 2.0 implementation
- Firms experienced in accessible transportation solutions, including wheelchair-accessible service coordination
- Companies able to deliver turnkey implementations with reservation and subcontractor management features
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.