ServiceNow Virtual Agent Implementation Solution
Overview
Settle Signals
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Posting Date: July 21st, 2026
Deadline for Questions: July 24th, 2026
Posted Response to Questions: July 30th, 2026
Proposal Submission Deadline: August 3rd, 2026
Proposal Evaluation Begins: Thereafter
Candidate Interviews: At the convenience of both parties
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
State Court Administrator’s Office
DESCRIPTION
The issuing organization is seeking a vendor to provide a ServiceNow Virtual Agent implementation solution through a part-time ServiceNow developer contractor. The selected contractor will support the implementation of a virtual chat agent designed to improve employee self-service and streamline IT support interactions.
The work requires proven experience implementing and configuring ServiceNow Virtual Agent solutions in an enterprise environment. The contractor should also have strong knowledge of the ServiceNow service catalog, including configuration and management of catalog items, record producers, and request fulfillment processes.
This initiative is intended to help end users submit text-based requests, receive guidance to the appropriate service catalog items, and automatically generate incident tickets when appropriate. The contractor is expected to work part-time during normal business hours unless otherwise approved in advance by the contract manager. Questions regarding the solicitation must be submitted by July 24, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 3, 2026. Questions must be submitted by July 24, 2026.
- Who issued this RFP?
- It was issued by State Court Administrator’s Office. The work is located in St. Paul, Minnesota, United States.
- Who is a good fit for this opportunity?
- ServiceNow consulting firm with Virtual Agent implementation expertise
- Experience supporting enterprise IT service management environments
- Strong capability in ServiceNow service catalog, record producers, and request fulfillment workflows
- Able to provide part-time senior or mid-level ServiceNow developer resources
- Familiarity with employee self-service and IT support automation use cases
- Responsive team available during normal business hours in the client's time zone
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.