ServiceNow Solutions Implementation and Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Analysis Period: October 12th, 2026 – October 23rd, 2026
Execute Agreements with Selected Bidders: October 27th, 2026 – November 13th, 2026
Contract Start: December 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
The Regional Municipality Of Peel
DESCRIPTION
The agency seeks to establish a vendor of record capable of providing project-based implementation services and ongoing operational support for its ServiceNow environment. Services will support the implementation, enhancement, maintenance, administration, governance, and continuous improvement of ServiceNow capabilities used to deliver enterprise services, automate business processes, and advance digital transformation initiatives.
The selected vendor will provide professional, technical, management, and support services covering planning, design, configuration, integration, testing, deployment, governance, optimization, and platform support. The agency prioritizes ServiceNow native functionality and configurable features where feasible to minimize customization, accelerate delivery, and maintain a scalable, supportable, and upgradeable platform.
Required capabilities include establishing platform governance and development standards; overseeing upgrades, releases, and performance optimization; reviewing solution designs, customizations, and integrations; mentoring technical teams; and collaborating with business stakeholders, project teams, enterprise architects, platform architects, and business analysts. Vendors will also support integrations using IntegrationHub, REST and SOAP APIs, MID Server, and third-party systems, as well as requirements workshops, process analysis, user stories, process flows, acceptance criteria, functional requirements, and product backlogs.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 6, 2026. Questions must be submitted by October 2, 2026.
- Who issued this RFP?
- It was issued by The Regional Municipality Of Peel. The work is located in Brampton, Ontario, Canada.
- Who is a good fit for this opportunity?
- ServiceNow implementation and managed services provider
- Demonstrated experience with complex enterprise ServiceNow environments
- Expertise in IntegrationHub, REST/SOAP APIs, MID Server, and third-party integrations
- Experienced in platform governance, upgrades, release management, testing, and performance optimization
- Qualified consultants with ServiceNow architecture, development, business analysis, and process design expertise
- Strong record of supporting public-sector or highly governed organizations in Ontario or Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.