(1) Vendor needs to provide ServiceNow development consultant service.– Deliver ongoing, flexible support.– Support of ITSM Pro (Incident, Problem, Change, Requests, Knowledge)– Support of Strategic Portfolio Management Pro (Programs, Portfolios,– Projects, Demands, Stories, Scrum tasks, Sprints, Epics, Releases, Collaborative Work Management)– Support of Software Asset Management Pro– Support of custom API Integrations– (Current integration with Let's Talk)– Support of integrated custom applications — CG4 (application for asset management)– Support of Integrated Risk Management IRM – Platform governance, environment strategy, upgrade planning– Architectural reviews, technical debt reduction, “back-to-box” guidance– Road mapping, KPI definition, performance analytics(2) All the questions must be submitted no later than January 30, 2026.(3) Pre-bid meeting will be held on January 29, 2026.