A government authority in Washington, DC seeks a vendor to deliver service delivery transformation services to modernize IT operations, replacing legacy systems and paper-based processes with an integrated digital platform. The scope includes implementing a modern service desk featuring self-service capabilities and an intuitive interface for support requests related to digital modernization, payroll, and human capital management.

The selected vendor will be responsible for providing real-time dashboards and analytics to enhance IT service delivery and improve customer satisfaction, as well as deploying a comprehensive system for tracking and optimizing physical IT assets across their lifecycle. Additional requirements include simplifying onboarding and offboarding processes for employees and contractors and establishing a configuration management database as a system of record for all configuration items.