A government entity in Alberta, Canada is seeking a vendor to provide a comprehensive, self-sustaining application solution. This solution should emphasize ongoing service improvement and innovation through the integration of automation and artificial intelligence (AI) technologies. The intent is to enhance service delivery and operational efficiency within application management services, enabling effective knowledge transfer and supporting both foundational and advanced service needs.

Vendors are expected to propose solutions that address operational, tactical, and strategic requirements, offering valuable insights for continuous improvement. Responsibilities will also include supporting strategic planning, user training, and capacity planning. In addition to automating incident resolution and preventive maintenance tasks using AI, vendors should outline any third-party AI tools that will be utilized, specifying their licensing terms and methods for logging AI-driven decisions influencing outcomes.

The contract will span a period of three years. Interested vendors are invited to submit questions regarding the project by January 16, 2026.