Secure Cloud-Based Records and Case Management Solution
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
August 17, 2026: RFP Posting Date
September 4th, 2026: Deadline for questions at 10:00 AM
September 21st, 2026: Proposals due at 2:00 PM
January 2027: Contract commencement
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Albany Community Police Review Board
DESCRIPTION
The vendor will provide a secure, cloud-based records and case management solution, including software licensing, implementation, configuration, data migration, user training, maintenance, technical support, and future software updates required for a fully operational system. The contract period will be one year.
The solution must be accessible through a secure web-based platform using a dedicated URL without requiring client software installation. It must use industry-standard encryption for data in transit and at rest, support at least 15 concurrent authorized users, provide role-based permissions, maintain complete audit logs, and allow secure access from authorized desktop and mobile devices through commercially available web browsers.
The system must support the full complaint and case management lifecycle, including public complaint intake, investigative case file creation, case assignment, status tracking, recording of investigative activities and findings, deadline and follow-up management, associations among persons, incidents, documents, and evidence, and searchable case records. Records management capabilities must include secure electronic storage, advanced search, indexing and categorization, configurable retention schedules, archival and retrieval, and protection against unauthorized alteration or deletion.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 21, 2026. Questions must be submitted by September 4, 2026.
- Who issued this RFP?
- It was issued by Albany Community Police Review Board. The work is located in Albany, New York, United States.
- Who is a good fit for this opportunity?
- Cloud software provider specializing in secure records and case management systems
- Experience implementing complaint, investigation, and public-sector records management platforms
- Proven capabilities in data migration, configuration, user training, maintenance, and technical support
- Strong expertise in encryption, role-based access controls, audit logging, retention schedules, and secure web access
- Ability to support at least 15 concurrent users across desktop and mobile browsers
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.