The agency seeks a vendor to provide multi-year support services for Schneider Advanced Control Expert XL software, which is used for programming, troubleshooting, and configuring Programmable Logic Controllers (PLCs) within its collection system. The contract will span three years and requires advanced level software support, including troubleshooting, firmware upgrades, programming assistance, legacy product support, and application evaluation.

Support services must be available from 8:00 a.m. to 5:00 p.m., including chat, remote access, desktop troubleshooting, and online support requests. The vendor should provide access to a support portal that offers software downloads, updates, and a self-service support platform. The scope includes both basic and in-depth troubleshooting and continues assistance with level one support.

Vendors will be expected to deliver high-quality support to ensure reliable operation and maintenance of PLC software within the agency.