Salesforce Solutions Supply and Implementation Services
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFQ Posted: May 22nd, 2026
Bidder Questions Due: June 1st, 2026
Commonwealth Responses posted: June 10th, 2026
RFQ Response Due: June 26th, 2026
Notice of Apparent Successful Bidder(s) posted: July 17th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Executive Office Of Technology Services And Security
DESCRIPTION
The selected vendor will provide a comprehensive suite of Salesforce LLC solutions and related supplies. This includes cloud-based products and services such as CRM, case management, analytics, embedded reporting, integration services, and AI-enabled workflow support, all designed to create accessibility-compliant digital experiences. Vendors are expected to offer professional services credits, migration incentives, or equivalent value-added support to assist in transitioning existing on-premises environments to Salesforce Cloud.
Offerings will involve software delivery in both on-premises and SaaS (software as a service) formats, as well as infrastructure and platform services. The engagement also comprises setup, implementation, configuration, ongoing support, maintenance, and user training. Specific Salesforce solution sets include Service Cloud (Enterprise Edition), Sales and Service Cloud (Enterprise Edition), Marketing Cloud Engagement (Corporate Edition), MuleSoft Anypoint Platform and API Manager & Analytics (Platinum Edition), Slack Enterprise Grid, and Tableau Cloud products for creators and explorers. The two-year contract will require all vendor questions to be submitted by June 1, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 26, 2026. Questions must be submitted by June 1, 2026.
- Who issued this RFP?
- It was issued by Executive Office Of Technology Services And Security. The work is located in Boston, Massachusetts, United States.
- Who is a good fit for this opportunity?
- Authorized Salesforce, MuleSoft, Slack, and Tableau reseller or implementation partner
- Demonstrated experience with large-scale Salesforce migrations and cloud transitions
- Expertise in CRM, analytics, marketing automation, and cloud platform integration
- Proven track record in enterprise-level system setup, configuration, support, and training
- Ability to provide value-added professional services and technical support
Analysis generated by Settle AI from the source RFP.
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