A city in North Carolina is seeking a qualified vendor to deliver a custom Salesforce development solution for its code enforcement department. The scope includes developing and implementing requisite functionalities on the Salesforce enterprise platform to address the department’s operational needs. This will involve the design, configuration, installation, implementation, and commissioning of improved case flows, case steps, document generation tools, and overall Salesforce administration.

The selected vendor should demonstrate experience implementing Salesforce solutions at agencies of similar or greater size. Key professional services required include best practices guidance, staff training, project management, logic for custom case steps, final system design, deployment, and the development of reports. The contract term for this engagement is set for two years, and all related services are expected to be performed in a timely and professional manner.