The selected vendor is required to provide a comprehensive support system for Rockwell software, focusing on troubleshooting and maintenance for a Life Support Automation Control System. This engagement includes supplying twenty-four hour, seven days per week support to ensure continuous availability of Rockwell software services.

Responsibilities involve addressing troubleshooting support requests, performing corrective maintenance, making authorized system modifications, and serving as a technical liaison to restore operations when issues occur. Technical support must be available via helpdesk ticketing, phone calls, and email, with the contractor provided necessary credentials and permissions (not exceeding Custodian-level privilege) to implement changes, updates, or create new system maps as required.