A New Jersey entity is seeking vendors for staff scheduling software that offers robust access and support services. The selected contractor will provide a comprehensive platform ensuring continuous and reliable access for users, with a commitment to 24/7/365 system availability.

Support services must include unlimited technical support during standard business hours (Monday through Friday, 8:00 a.m. to 7:00 p.m. CST), and emergency-only support outside these hours. The vendor is expected to utilize a ticketing system to effectively track and manage support requests, ensuring timely responses, troubleshooting, and issue resolution. Additionally, an Online Help Center must be maintained and accessible around the clock for users. Ongoing management will include monitoring and reporting on platform uptime, support activities, conducted training sessions, and account updates to maintain transparency and quality in service delivery.