(1) Vendor needs to provide software support subscription service– Systems, including infusion device and server management, software, and reporting capabilities as well as all current and future electronic medical records (VistA and Oracle Health).– Smart pump technology incorporates software to assure infusion patient safety and consistent, high–quality care that supports real–time continuous quality improvement.– Service support to be provided: • Base Year – Alaris Support Program • Option Year 1 – Alaris Support Program • Option Year 2 – Alaris Support Program and Alaris Technical Environment Implementation services, server deployment and EMR pre–population of Infusion Parameters with Infusion Status Interoperability • Option Year 3 – Alaris Support Program and Alaris Support Program for Interoperability • Option Year 4 – Alaris Support Program and Alaris Support Program for Interoperability – Remote Support Services (RSS), Tech Support during regular business hours, software and server hardware updates and upgrades, regular vulnerability patching, and project management. – It should include access to BD Knowledge Portal for Infusion Technologies, at minimum access to reports quarterly. Access to software used to manage preventative maintenance for infusion pumps. – Infusion Data Workshop Tuition Waiver – 2 seats per year – Remote Data Support – Annual Service Tokens – 2 tokens per 500 PCU units which can be redeemed for Compliance Rounds, Nurse Education, Remote or Online Pharmacy Consultations, Data Workshops, Biomedical training or seminars, or Remote Server Support.