An educational organization is seeking information from vendors regarding an enterprise video platform that meets specific institutional and technical requirements. The proposed solution should offer discounted educational pricing that can be scaled across multiple institutions, supporting aggregation at scale. Compliance with Canadian data residency requirements is essential, with all data at rest stored within Canada.

Key features include live streaming capabilities, machine captioning, and scalable storage and bandwidth allocations for each participating institution. The platform should provide built-in video recording and editing tools, including in-browser screen capture and recording functionality. Advanced video management features are required, including options for archiving media, organizing content with categories and tags, and providing bulk management tools for administrators.

The system should facilitate collaboration, allowing for multi-user video creation and shared media ownership. Robust user permission controls must be available to manage access to content and platform modification capabilities. Comprehensive 24×7×365 support is expected, including a defined escalation process, dedicated Customer Success and Project Managers for onboarding, and access to a customer portal and knowledge base.