An agency in Florida is seeking information from vendors regarding a customer refund processing system. The proposed solution should encompass implementation into the agency's platform, aiming to streamline operations, reduce maintenance needs, and minimize end-user training costs.

Vendors are requested to outline their proposed professional services, including comprehensive system testing and provision of onsite administrative end-user training. Cost estimates and strategic plans for a smooth adoption of the system are required. Questions related to this request were previously submitted on January 19, 2026.