(1) Vendor needs to provide cloud–based customer portal. • Agency seeking information to better understand what technologies, platforms, and implementation services are available to support the modernization of workforce development systems, specifically the replacement of the current JobQuest portal and related integration components that connect jobseekers, employers, training providers, and workforce partners across the city. • Evaluate existing and emerging market solutions that could enable a modern, accessible, user–friendly, and data–driven platform to support the goals of the Innovation Project • Simplify user experiences, improve system interoperability, strengthen data and performance management capabilities, and provide real–time insights for decision–makers • Customer experience (CX) and self–service portals for jobseekers, employers, and staff users, including accessible and mobile–responsive interfaces. • Adaptable workforce or career services platforms that support job–matching, training referrals, and integrated service delivery across multiple agencies and partners. • Integration with state and federal workforce systems, including performance reporting and compliance tracking, as well as integration with Customer Relationship Management (CRM) systems to support case management. • Artificial intelligence (AI) and machine learning (ML) capabilities that improve system efficiency, user experience, and decision–making • Two–Way Communication and Appointment Scheduling with Workforce Staff: • Integration with Commercial Job Platforms: Ability to connect with major job platforms (e.g., Indeed, LinkedIn) so jobseekers and employers can manage profiles, resumes, and job postings across systems without duplication. • AI powered jobseeker assistants: This could include AI powered capabilities such as job order creation, matching between job orders and jobseekers, resume creation, career planning, skills match, interview prep, and others. • API Integration: In