The City of Ontario is seeking information from vendors regarding appointment scheduling software that integrates seamlessly with current Computerized Maintenance Management System (CMMS) and Geographic Information System (GIS) platforms, specifically City Works. The proposed solution should facilitate work planning and reporting, offering advanced functionality for scheduling multiple staff members across varied locations throughout the city. Key features include the ability to assign appointments by geographic area, task complexity, work type, and estimated duration, as well as supporting both automated and manual creation of optimized routing to improve staff efficiency and workload balance.

The system must offer comprehensive customer service capabilities, allowing residents to schedule, modify, or cancel appointments through multiple channels such as phone, email, and a user-friendly online portal. This unified scheduling platform should also support automated notifications via SMS or email to minimize missed appointments. Transparent display of service fees and appointment details is required to help residents make informed decisions. Integration with City Works is essential, with the system automatically generating corresponding work orders upon appointment booking to streamline workflow and reduce manual data entry.

Additionally, the solution should provide robust internal dashboards, delivering real-time insights into appointment volumes, staff utilization, geographic distribution, and performance metrics. Vendors are expected to outline the technical support framework, including service levels, issue resolution procedures, and available training resources. All inquiries related to this request must be submitted by March 3, 2026.