A hospital in Ontario is seeking an experienced consultant to develop a comprehensive retail strategy and operational plan. The engagement will involve detailed market research and demographic analysis, examining the hospital's location, surrounding communities, shopping habits, and competitors. The consultant will be responsible for designing a staff survey to capture feedback from a significant and relevant segment of hospital staff.

Key deliverables include formulating operational plans encompassing inventory management, retail operating hours and scheduling, as well as customer service protocols tailored to the hospital environment. Additionally, the consultant is expected to assess the demand for retail spaces, determining seating requirements for quick service restaurants and other retail venues within the facility. This includes estimating seating demand during peak periods such as lunch breaks and visiting hours, using projected foot traffic and hospital operation schedules. The work will culminate in a shortlist of recommended vendors, informed by robust market research and analysis.