A university in Maine is seeking a vendor to develop and support a comprehensive retail store website, designed with an attractive and modern user interface. The website must feature secure e-commerce capabilities, including secure payment processing and support for multiple payment types such as cash, checks, credit, debit, and mobile payments. The solution should also offer options for selling gift cards online and in-store, supporting both preset and custom amounts, as well as managing declining balances for gift cards, department vouchers, and third-party organization vouchers associated with student or department account numbers.

Key requirements include integration with third-party applications and vendors, the option to run loyalty programs, and advanced data collection tools to assist marketing efforts. The online storefront should facilitate simple web order processing with shipping integration, bulk processing, and automated customer communications. Additional features should allow for the creation of specialty collections or dedicated storefronts, such as for regalia or department-specific merchandise.

On the physical retail side, the solution must provide a point-of-sale (POS) system with hardware like cash drawers, barcode scanners, and receipt and barcode printers, with support for third-party peripherals and a secure mobile POS system capable of real-time sale updates. Robust reporting functionality is required, including the ability to generate daily and monthly sales reports, customizable reports, and detailed inventory analyses showing sales and sales trends. The system should support the university’s current needs as well as future growth.