The state seeks a vendor to deliver a comprehensive, integrated, web-based solution for reservations, call center operations, property management, and point of sale (POS) systems. The required platform must provide seamless reservation functionality, including booking, updating, transferring, tracking, and canceling reservations for state park facilities and golf courses through multiple sales channels—namely, a call center, website, and onsite field locations. The reservation system must integrate with ticketing, loyalty program management, event and group sales, gift card sales, revenue reporting, and property management modules, supporting modern payment methods such as card-swipe, mobile pay, tap-to-pay, and chip readers, with online credit card verification.

A dedicated call center operation is required to handle customer information requests and reservation services, operating Monday through Friday from 8:00 a.m. to 8:00 p.m. and weekends from 9:00 a.m. to 5:00 p.m. Outside these hours, customers must receive an automated message with service details and an online referral. Call center staff should be highly trained, capable of upselling during booking processes, and all calls must be recorded for quality assurance. The POS system must be fully integrated with the reservations system and facilitate processing and tracking of credit and gift cards for all transactions.

The solution must maximize sales yield, support loyalty programs, ensure robust reporting capabilities, and deliver a cohesive, user-friendly experience across all service delivery channels. Vendors must submit any questions regarding the RFP by April 2, 2026.