Request Management System
Location:
Asheville, North Carolina, United States
Posted on:
Deadline:
Summary:
The City of Asheville seeks a modern and accessible request management system to improve service request submission and tracking for community members.
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The City of Asheville, North Carolina, is seeking vendors to provide a request management system for use across various city services. This system should be modern, user-friendly, and efficient, supporting community members in submitting, tracking, and managing service requests.
The solution must meet accessibility requirements, specifically WCAG 2.1 Level AA standards, ensuring that all residents, including those with disabilities, can effectively utilize the system. The primary objective is to streamline and enhance the way service requests are handled, improving communication and operational efficiency for both community members and city staff.
Best-fit vendors:
• Experience implementing government-facing request management systems
• Demonstrated knowledge of WCAG 2.1 Level AA accessibility compliance
• Expertise in building modern, user-friendly web solutions
• Prior work with municipal or public sector clients
