The Massachusetts Women, Infants, and Children (WIC) Program is seeking a fully hosted, cloud-based client messaging solution to deliver secure text and voice communications to approximately 125,000 participants. The primary objective is to enhance program engagement and scheduling through appointment reminders and other timely notifications.

The proposed messaging system must support real-time, two-way texting and voice functionality, with the capability for local agencies and the state office to send images. Key features include support for English and Spanish, with preference for additional languages such as Chinese, Portuguese, Haitian Creole, Vietnamese, Khmer, French, and Arabic. The solution should allow incoming phone numbers for messages to match local agency numbers and enable automated, customizable messages for appointment reminders, missed appointments, program terminations, and nutrition education modules.

All data exchanged must be accepted in .pdf and .csv formats and stored securely in an encrypted, cloud-based environment. The system must offer consistent, uninterrupted 24/7 service, handle high volume messaging (up to approximately 80,000 messages per day), provide unlimited user support, and ensure same-day responses for service requests. This opportunity is suited for vendors with proven expertise in high-volume, secure messaging solutions catering to multilingual and public health program needs.