Virginia agencies are seeking a scalable and secure recreation management system to streamline the administration of recreation programs. The desired system should offer a robust, user-friendly platform that ensures reliable and equitable access for all customers, supporting a high volume of users while maintaining data security and integrity.

A key requirement is a centralized process for applying for and verifying discount eligibility, allowing customers to apply for financial assistance once, with eligibility information accessible to multiple agencies. Additionally, the system must feature an integrated customer portal, enabling individuals to log in through a single interface to access various agency services and applications.

The system should also support integration with existing 'My' accounts, so customers can use their current or new credentials to access the Recreation Management System and utilize features such as applying for financial assistance. This initiative aims to enhance customer experience and operational efficiency across Virginia's agency programs.