The State of Tennessee is seeking a vendor to provide a comprehensive queuing and virtual line management system. The desired system must accurately measure actual wait times from check-in to counter service, as well as report total transaction durations for improved operational insight.

Key requirements include robust reporting that tracks both wait and transaction times, secure logging and storage of tracking data, and dashboards displaying real-time metrics such as the number of people waiting, open workstations, current wait times, and aggregate wait times. The system should be compatible with the Microsoft Windows environment and mainstream supported browsers. Additionally, the solution must feature automated alerts when wait times exceed prescribed thresholds or when there are excessive idle workstations.

For security and auditing purposes, the system needs to log details such as date and time, user account, IP address, and transaction types. Interested vendors should note that there is a pre-bid conference scheduled for November 21, 2025, and all inquiries must be submitted by December 1, 2025.