Queue Management System
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Pre-proposal Meeting: June 29th, 2026
Written Vendor Questions Deadline: July 8th, 2026
Bid Opening Date: July 16th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Illinois State Toll Highway Authority
DESCRIPTION
The client is seeking a vendor to provide a comprehensive queue management system incorporating interactive touch-screen kiosks. The system will enable customers to engage efficiently, obtain service tickets, and receive clear guidance to specified customer service representatives as their queue number is called.
The proposed solution must include modern ticketing capabilities, offering digital mobile and physical print options, as well as real-time display updates that inform customers of their position and direct them to the designated service counter or representative. The contract term is set for five years. Vendors are requested to submit any questions by July 8, 2026, and a non-mandatory pre-bid meeting will be held on June 29, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due July 16, 2026. Questions must be submitted by July 8, 2026.
- Who issued this RFP?
- It was issued by Illinois State Toll Highway Authority. The work is located in Downers Grove, Illinois, United States.
- Who is a good fit for this opportunity?
- Expertise in queue management software development and integration
- Experience deploying interactive kiosk solutions in public service environments
- Proven track record with multi-year government contracts
- Capacity to provide ongoing support and updates for a five-year term
Analysis generated by Settle AI from the source RFP.
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