(1) Vendor needs to provide public transit customer software.– Development and implementation of a comprehensive customer service software– Support for inquiries via phone, email, web chat, AI and potentially social media integration. – Centralized system for logging, tracking, prioritizing, and resolving customer inquiries and complaints– Intuitive interface for customer service agents to manage tickets, view customer history, and access resources– Tools for generating reports on common inquiries, resolution times, agent performance, and customer satisfaction using a standard data driven report generating applications.– Ability to associate inquiries with customer profiles.– System for collecting, categorizing, and routing customer feedback to appropriate departments.– Browser Compatibility: Support for major modern web browsers (Chrome, Firefox, Edge, Safari).– Mobile Responsiveness: User interfaces must be fully responsive for optimal viewing on mobile devices.(2) All questions must be submitted no later than November 18, 2025.