The state of Utah is seeking a vendor to provide a modern platform designed to enhance public safety community engagement, reporting, and analytics. This platform will enable residents to interact with law enforcement efficiently and conveniently, offering online and mobile portals for non-emergency reporting, feedback submission, and information requests. Support for photo, video, and document attachments is required to ensure comprehensive and detailed reports.

Integration capabilities with existing city systems such as CAD (Computer Aided Dispatch), RMS (Records Management System), GIS, and CRM are essential. The platform should provide automated case tracking, delivering timely status updates to residents and ensuring transparency in service delivery. Additionally, public dashboards must be available to display key data, including incident trends, service statistics, and community alerts. Integration with city social media and email systems is desired for streamlined outreach.

Robust analytics are expected to track real-time and historical engagement activity, monitor service responses, and analyze community sentiment. Key Performance Indicators (KPIs) should measure communication volume, satisfaction rates, and response times. The platform should be multilingual, mobile-responsive, and inclusive, ensuring accessibility for all community members.