Professional Information Technology Network Support Consultant Services
Location:
Pontiac, Michigan, United States
Posted on:
Deadline:
Summary:
The City of Pontiac, Michigan is seeking a vendor for IT network support consultant services, including system administration, network monitoring, and help desk support.
Get full access to this RFP
Download the full RFP document and use Settle's AI to analyze requirements, estimate budget, and draft winning responses in minutes.
A government authority in Pontiac, Michigan seeks a provider for professional information technology network support consultant services. The selected vendor will deliver comprehensive IT support, including system administration, network management, help desk services, hardware and software support, cybersecurity monitoring, and technology consultation. Close collaboration with staff is expected to ensure continuity, security, and efficiency of IT systems.
The vendor should work to enhance operational effectiveness, minimize downtime, and provide technical expertise to address current needs and future technological advancements. Services include managed IT support during standard business hours (Monday–Friday, 7:00 AM – 6:00 PM EST, excluding holidays) and proactive oversight to prevent outages and minimize downtime. Emergency coverage outside standard hours will be billed separately.
Experience with Microsoft Server 2016–2022, Veeam Data Protection, Microsoft Active Directory, and certifications such as CompTIA Server+, Network+, and Security+ are required. The provider must implement service ticket tracking and documentation protocols.
Best-fit vendors:
• Experienced IT managed services provider
• Expertise in system administration, network management, and cybersecurity
• Familiarity with Microsoft Server, Active Directory, and Veeam Data Protection
• Holds CompTIA Server+, Network+, and Security+ certifications
• Proven track record supporting government agencies
• Ability to provide responsive service in Michigan
