(1) Vendor needs to provide pretreatment and information management system and watershed protection information management system maintenance and technical support services. Solution to manage its regulated pretreatment and industrial waste program and portions of its watershed protection program. Provide technical support and maintenance for fixing bugs, defects, and performance issues in the existing system. Resolving software errors, bugs, and defects. Debugging, code repair, and restoring software functionality after failures. Addressing issues that cause slow response times or inefficient operation. Provide technical application support services for changes in the business environment and/or user needs. General Database Support and Training. (2) The contract period will be for three years.