A presidential library in Maryland is seeking a configurable ticketing and event management system designed to provide an efficient and high-quality experience for its visitors. The new system must integrate onsite and online ticket sales, support both individual and group reservations, enable robust resource management, and offer comprehensive reporting—all within a user-friendly and customizable platform.

Key objectives for the project include automating attendance and sales data reporting, simplifying financial processing, enhancing operational efficiency, and ensuring a convenient ticketing experience for the public. Essential system features include the capacity for users to apply discounts and promotions, creation and management of timed-entry tickets, and facilitation of group ticket sales. The solution must also support sending confirmation emails and SMS messages for customer purchases made via various devices, including desktops, laptops, tablets, and smartphones (Android and iOS).

Additional requirements involve the ability to send batch emails with links or attachments to attendees based on reservation criteria, such as booking confirmations, invoices, event cancellations, and notifications about special exhibitions or library programs. The system must also provide automated alerts to internal users regarding group reservations. Design specifications include efficient human interfaces, clear component relationships, and comprehensive data management to support all functional requirements.