A municipality in New York is seeking a vendor to provide a comprehensive police telecommunications solution. This initiative includes the development of an emergency call centre and the deployment of a new departmental phone system, with accompanying equipment, software, and accessories.

The project requires a complete replacement of existing copper and VOIP phone lines, servers, and other ancillary telecommunications hardware. Essential capabilities include selective and secure call recording, storage of recorded calls, and robust administrative controls for features like voicemail and call forwarding. The VOIP system must support remote call-forward activation and password resets via console or mobile app, as well as caller ID management and direct return-calling from voicemails on handsets.

Vendors must provide both administrative and end-user change portals, and the solution should be able to integrate with other widely-used software platforms such as Salesforce, Oracle SalesCloud, NetSuite, ZenDesk, and Microsoft Teams.