A law enforcement agency in New York is seeking a qualified vendor to upgrade and maintain its police emergency phone system software. The scope of work includes comprehensive maintenance, monitoring, and technical support for the emergency telephone recording system, which captures all incoming and outgoing emergency communications.

Responsibilities include routine system checks, timely software updates, troubleshooting, repairs in coordination with United Radio, and ensuring ongoing compliance with federal security communications standards. The vendor is expected to provide regular software upgrades, remote support via telephone, and 24x7 emergency assistance. Additionally, the selected provider must ensure data integrity, secure storage, and efficient retrieval of recorded calls to support law enforcement operations and meet regulatory requirements. Opportunities for recurrent training are also part of the services sought.