Vendor needs to provide police emergency phone system software upgrade services.– Provide comprehensive maintenance, monitoring, and technical support services for the agency emergency telephone recording system– System that records all incoming and outgoing emergency calls, conducts routine systems checks and updates, perform troubleshooting and repairs as needed in conjunction with local vendor, United Radio, and provide timely software upgrades to maintain compliance with federal security communications and standards– Avtec systems will also be responsible for ensuring data integrity, secure storage, and retrieval of recorded calls to support law enforcement operations, investigations, and regulatory requirements.– Regular software upgrades– Remote factory support by telephone– Including 24x7 emergency assistance– Opportunities for recurrency training