Plum Care Annual Service
Location:
Alabama, United States
Posted on:
Deadline:
Summary:
The State of Alabama seeks a provider for one-year Plum Care annual service, including technical support and licensing for its enterprise and satellite systems.
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The purpose of this RFP is to secure a provider for Plum Care annual service. This includes annual service and support for Plum enterprise and Plum satellite systems, as well as an essentials advanced license for the Cradlepoint NetCloud Manager platform.
The selected vendor will be responsible for offering round-the-clock technical phone support (24 x 7 x 365) through Plum technical representatives. The contract for services will span one year. Prospective bidders are required to submit any questions regarding the RFP no later than April 14, 2026.
Best-fit vendors:
• Experienced provider of Plum system support services
• Authorized reseller for Cradlepoint licensing and NetCloud Manager
• 24/7 technical support capabilities
• Proven record of IT contract service for public sector clients
