New York is seeking a configurable Software-as-a-Service (SaaS) solution to replace its end-of-life pistol license permitting system. The new online platform must streamline the entire pistol permit lifecycle while ensuring compliance with applicable regulatory and technical standards. The solution is expected to support multiple agencies on a unified platform, maintaining strict data segregation so users can only access their own records, and guarantee zero data loss during the transition from legacy systems.

Key requirements include a user-friendly interface that is automated and compliant with Criminal Justice Information Services (CJIS) standards. The scope of services covers system design, implementation, testing and validation, data conversion and migration, as well as ongoing maintenance and support. Integration with third-party authentication methods, such as OpenID or Security Assertion Markup Language (SAML), is required to provide Single Sign-On (SSO) capabilities.

Additionally, the system must employ SQL Server for all data storage and management needs, and provide intuitive dashboards tailored for both agency staff and public users. Administrative users should have the ability to customize workflows and modify solutions as necessary, reducing reliance on vendor support.