(1) Vendor needs to provide phone system upgrade service to the government authority located in Maple Ridge, BC. – Provide a modern, unified communications platform that offers reliability, simplicity, and scalability to replace the existing Skype for Business telephony system. • Agency seeks a solution that:– Provides consistent and reliable communication across all sites.– Simplifies management and reduces operational complexity.– Supports modern features such as VoIP, collaboration tools, and integration with other platforms.– Ensures long–term scalability and improved user experience.• Mandatory phone requirements:– Basic call features (hold, transfer, conference).– Auto attendant support and Voicemail including voicemail to email.– 5+ digit extensions.– Compatibility with existing paging systems.– Direct Inward Dialing (DID) and call display.• System technical specifications:– Platform: Cloud–based unified communications system.– Protocols: SIP–based VoIP support.– Scalability: Ability to support 33 locations and future expansion.– Security: End–to–end encryption, secure authentication, and compliance with BC privacy standards.(2) The contract period will be for five years.