When is the submission deadline?

Submissions are due December 11, 2026. Questions must be submitted by November 18, 2026.

What is the budget for this RFP?

Settle estimates the budget at $50,000 – $250,000. The issuer has not published an official figure.

It was issued by Executive Office of Health and Human Services. The work is located in Boston, Massachusetts, United States.

Personal Care Attendant Identification Card Services (Due December 11, 2026)

SUMMARY

The Massachusetts Executive Office of Health and Human Services is seeking a vendor to process, print, and mail identification cards for Personal Care Attendants.

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DESCRIPTION

The selected vendor will accept and process requests for PCA Identification Cards, validate eligibility and identity, produce cards, and distribute them to consumer-employers. The scope includes maintaining production supplies, providing customer support, and generating monthly reports. The contract term is from the effective date through June 30, 2028, with an option for EOHHS to extend for up to three additional years.

KEY REQUIREMENTS

Must have capacity and willingness to perform all responsibilities beginning on or around February 1st, 2027
Must have a demonstrable, recent track record of completing multiple projects involving PCA Identification Card processing, printing, electronic file acceptance, and monthly distribution
Must have successfully operated and/or maintained one or more mission-critical production systems of similar size and scope
Must register and maintain an active COMMBUYS Vendor account
Must agree to participate in the Commonwealth Electronic Funds Transfer program
Must agree to offer discounts through the Commonwealth Prompt Payment Discount initiative
Must submit a Supplier Diversity Program Plan with a minimum 1% commitment
Must comply with all state and federal laws and regulations relating to confidentiality and privacy, including HIPAA

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TIMELINE

RFR Issued: November 3rd, 2026

Bidders' Written Questions due: November 18th, 2026

Anticipated EOHHS Response: November 25th, 2026

Electronic Responses Due: December 11th, 2026

Contract Effective Date: February 1st, 2027

Contract Start Date: March 1st, 2027

Issuing Agency

Executive Office of Health and Human Services

Organization overview and procurement intelligence available on paid plans.

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CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Personal Care Attendant Identification Card Services