The City of Boston seeks a qualified vendor to provide comprehensive permitting system design services, aiming to support the successful design and launch of a new digital permitting platform. The selected vendor will conduct intensive user research and workflow analysis to deeply understand Boston's permitting needs, identifying current process bottlenecks, redundancies, and areas for simplification. Leveraging these insights, the vendor will design an accessible, efficient user experience and develop a robust solution architecture aligned with service blueprints.

Responsibilities include delivering a cohesive information architecture, sitemap, and navigation models based on research findings, as well as producing high-fidelity, interactive prototypes consistent with the established design system. The vendor is expected to provide full-spectrum project management, governance, and communication services to ensure smooth and timely system implementation. The scope also encompasses drafting detailed service blueprints and establishing frameworks for post-launch support, data analysis, and continuous platform improvement, ensuring the permitting system evolves to meet the city's ongoing needs.