The city seeks a vendor to provide a software solution for permitting, licensing, code enforcement, and citizen requests. The system must include a branded portal featuring the city’s logo and colors, with a responsive and mobile-friendly user interface.

Key features include account creation and login, with optional guest submissions for certain concern types. Users should have access to a dashboard displaying submitted permits, concerns, licenses, current statuses, required tasks, fees due, as well as messages and documents. The vendor must also deliver an implementation plan detailing timeline, responsibilities, and training, along with go-live support and a hypercare period.

All portal screens and critical staff workflows must function seamlessly across smartphones (iOS/Android), tablets, and desktop browsers.