A vendor is sought to implement a secure, reliable, and user-friendly payment gateway and processor solution to facilitate online, mobile, and phone-based payments for utility charges. The solution must offer real-time integration with the district’s utility billing and customer self-service systems, supporting various payment channels and enabling features such as viewing payment history, one-time payments with or without account creation, and a digital wallet for stored payment methods.

The system must accept credit/debit cards, ACH/eCheck, and alternative payment options like Apple Pay and Google Pay. Additional required capabilities include email and text notifications for bills and payments, paperless billing enrollment, recurring payment management, and real-time balance and payment posting. Administrative features such as role-based access, multi-factor authentication, the ability to issue voids, credits, partial payments, and overpayments, as well as customizable billing messages and single sign-on are also necessary.

Other specifications include printable receipts, English and Spanish language support, daily and monthly transaction reporting, reconciliation by bill type and batch, and exportable reports (CSV, XLS/XLSX). The contract will be for one year, with all questions regarding the RFP to be submitted by March 16, 2026.