The district is seeking a vendor to provide a secure, reliable, and customer-friendly payment gateway and processor solution designed to support utility payments across online, mobile, and phone-based channels. The solution must be PCI-DSS compliant, ensuring rigorous data security and privacy for all transactions.

The payment system is required to integrate in real time with the district’s utility billing and customer self-service platforms. Key functionalities include digital wallet support for stored payment methods, compatibility with credit/debit cards, ACH/eCheck, as well as alternative payments such as Apple Pay and Google Pay. The system must feature responsive design suitable for desktop, tablet, and mobile devices, adhere to WCAG 2.0 accessibility standards, and support single sign-on from the customer portal.

Vendors should demonstrate expertise in payment processing and compliance, as well as the ability to deliver a robust solution that meets the outlined functional and integration requirements.