Parking Management System

A city agency in Texas is seeking a contractor to provide a comprehensive parking management system to replace its existing parking violations management, enforcement, and permit back-office platform. The project includes replacement of the current mobile enforcement application and printers, along with acquisition of supporting and recommended field peripherals. The selected contractor is expected to provide the software, hardware, implementation services, and ongoing support necessary to deliver the solution.

The system is intended to unify parking citation issuance, processing, adjudication, permitting, and related on-street parking activities into a comprehensive, cost-effective, user-oriented platform. It must also support electronic documentation of meter maintenance and meter operations, including work orders for out-of-service meters, signage installations, asset management, and meter inventory. Meter inventory requirements include tracking serial numbers, hours of operation, mobility restrictions, space counts, and longitude and latitude of meter locations.

The solution must support customer service functions such as coordinating payments for parking violations related to large fleet accounts. For compliance operations, the system must work with mobile enforcement applications and Bluetooth printers to issue parking citations, identify scofflaws, and detect tow-eligible vehicles. Meter operations are responsible for the installation, maintenance, and revenue collection of approximately 1,000 pay-by-plate multi-space pay stations.

The system is currently cloud hosted, and the new solution must include backup and recovery for production and test environments. Data collected in the system will remain wholly owned by the city. The contract term will be five years. A pre-bid meeting is scheduled for August 6, 2026, and all questions must be submitted by August 20, 2026.